Frequently Asked Questions

Where do you ship?

We ship from China to destinations available at checkout. If your location is not available at checkout, contact service@yumxe.com before ordering.

How much is shipping?

Standard Shipping is free when your order total reaches USD $69.98 or more. Below USD $69.98, Standard Shipping costs USD $5.99 per order. Express Shipping costs USD $11.98 per order at every order value, including orders that qualify for free Standard Shipping. Your shipping choices and final charge appear at checkout.

When will my order arrive?

Order preparation usually takes 1–3 business days after purchase. Standard Shipping then usually takes 7–15 business days after dispatch. Express Shipping is intended to be faster, but we do not promise a fixed delivery window or arrival date. Delivery estimates may change because of destination, customs, holidays, weather, or carrier disruptions.

Will I need to pay import duties or VAT?

Yumxe is responsible for applicable import duties and VAT on your order. If a carrier asks you to pay one of these charges before delivery, contact service@yumxe.com so we can investigate and resolve it.

Can I return an item if it is not suitable or I change my mind?

Yes. Request a return within 30 calendar days after delivery. For a change-of-mind return, you pay the cost of shipping the item to our return address in Shenzhen, China. See our Return & Exchange Policy for the process and refund details.

Can I exchange an item?

Yes, subject to availability. Request an exchange within 30 calendar days after delivery. For a change-of-mind exchange, you pay to send the original item back and to ship the replacement item to you. We will tell you the replacement shipping cost before you confirm the exchange.

What if pieces are missing, damaged, or incorrect?

Email service@yumxe.com with your order number and a description of the issue. Photos of the item, packaging, or parts list can help us investigate, but you may contact us without them. We will provide an appropriate remedy under applicable law. Your legal rights for faulty or incorrect goods are not limited to our voluntary 30-day return period.

Can I change or cancel my order?

Contact us as soon as possible with your order number. We will try to make changes before dispatch. If the order has already shipped, our Return & Exchange Policy and applicable consumer law govern your options.

How can I contact customer service?

Email service@yumxe.com or call +86 18038177170. Our hours are Monday–Friday, 9:00 AM–5:00 PM China Standard Time (UTC+8). Online inquiries and emails can be sent at any time.